Hi, my name is Catherine Tremblay. I'm an employee of the Department of Veterans Affairs in Washington DC. Recently, the spouse of a veteran posted a video to YouTube asking many of the same questions we often see from veterans, their families, and survivors. So, we thought this was a really good opportunity to respond. We don't want veterans to feel like they have to post a video to YouTube just to get information. First, on behalf of the department, I want to thank your husband for the service he has given to our country, and thank you for the support you show him every single day. From our Secretary to our employees in our regional offices, we know that the amount of time you're waiting for your decision is unacceptable. Personally, I understand your frustration. I'm an Air Force veteran, and my husband is a Marine Corps veteran. Both he and I have claims that are currently part of the battle. But let me tell you what VA is doing behind the scenes. Already this year, we have processed more than a million claims, and it's the third year in a row we've been able to do so. We did it while increasing accuracy. Despite this unprecedented level of production, we're still getting in more claims than we can put out. In fact, in the last four years, we have seen nearly a 50% increase in the amount of claims we receive. Many of these claims come from veterans of the current conflicts, but just as many come from our aging Vietnam veterans. We know the current process isn't working. That's why our Secretary, Eric Shinseki, our undersecretary, Allison Hickey, and all of us at the Veterans Benefits Administration are committed to transforming the entire process. VA continues to...
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Veterans affairs office locations Form: What You Should Know
VIA regional office. Other VA Benefits and Services To find general information about the VA healthcare system, including eligibility and benefits, and to find specific information about care and services, including inpatient, outpatient, and nursing home care.
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